SUPPORT CENTER

Being a marketplace, Aam.com.pk is highly dedicated to enable trusted relationships between our buyer’s money back or exchange guarantee.

  • AAM.COM.PK RETURN POLICY

  1. Return accepted within 5 business daysno question asked, for most of the products.
  2. Refunds will be processed within approximately 2 to 3 business days after we receive your return.
  3. Refund will be made to your original payment method or through bank transfer.
  4. There is no restocking or shipping fee will be deducted in case of return.
  5. You must return an item in the same condition as it was received, not used or altered in any way. You must also include, in the same condition as it was received: All original packaging such as boxes, bags and tags etc.
  6. Firstly, in order to get an approval for return/exchange, simply send us Email at orders@aam.com.pk or Call/WhatsApp: +92 32 226 266 75 (032 AAM COM PK).
  7. Mention your name, consignment number, email address and cell No which you used for placing the order. Our sales representative will get back to you within 24 working hours to serve you in best possible way.
  8. Head to your nearest Courrier company office and send that parcel to us with your order number on that.
  9. For any further questions, feel free and contact us at info@aam.com.pk

 

  • Is delivery free or what are the terms and conditions for delivery charges?

Delivery of products / services voucher will be free across Pakistan for any order of more than Rs. 1,500/- except for heavy items where shipment charges will be computed based on the weight and dimensions of the product ordered. Generally, shipment charges for orders from Karachi is Rs. 100/- and for all other cities is Rs. 200/-, however, these will be subject to change as per management’s discretion and based on current market conditions and factors mainly relating to inflation.

 

  • What are your Customer Support timings?

Our customer support timings are 24/7. You can call us on +92 32 226 266 75 (032 AAM COM PK) from Monday to Saturday from 9:00 am to 7:00 pm and on our 24/7 whatsapp number (+92 32 226 266 75) from 9:00 pm to 7:00 pm 6 days a week and for any further queries, you can also write to us on info@aam.com.pk and send us a message on our facebook(https://www.facebook.com/aam.com.pk/). For public holidays and special days like Ramadan, please refer to our website home page for customer support service timings.